Privacy Policy Of Valencia Travel

Effective as of May 7, 2024

Valencia Travel Cusco (hereinafter "we", "our" or "us") is committed to protecting your privacy. This privacy policy explains how Valencia Travel Cusco collects, uses, and discloses your personal information.

This applies to our entire website, https://www.valenciatravelcusco.com and its associated subdomains along with our application, Valencia Travel Cusco. By accessing or using our service, you indicate that you have read, understood, and agree to the collection, storage, use, and disclosure of your personal information as described in this privacy policy and our terms of service.

Definitions and key terms

To help explain as clearly as possible, in this privacy policy, whenever any of these terms are referenced they are strictly defined as:

• Cookie: A small text file that is stored on a user's device when they visit a website, used to track information about a user's online activity.
• Organization: A group of people or entity structured with a common purpose, such as a company, institution, or association.
• Platform: An environment or system that provides tools and services for developing and running online applications, such as a social media platform or an e-commerce platform.
• Country: A geographical and political unit governed by a central government, with its own laws, regulations, and borders.
• Customer: A person or entity that uses the services or purchases products from a company or supplier.
• Device: An electronic tool or machine used to access the internet, such as a smartphone, laptop, or tablet.
• IP Address: A unique number assigned to each device connected to a computer network that uses the Internet Protocol (IP) for communication.
• Personal: Relating to an individual person or their private life, as opposed to the public or the impersonal.
• Personal Data: Information that identifies or can identify a natural person, such as names, addresses, telephone numbers, email addresses, among others.
• Service: Action or set of activities provided by a company or entity to meet the needs or desires of its customers or users.
• Third Parties: Individuals or entities that are not a direct party to a transaction or relationship, but may be involved in some way, such as third-party service providers or business partners.
• Website: A page or set of pages on the Internet that are part of a specific domain and may contain information, services, or products for visitors.
• You: A second-person pronoun used to refer to the user or visitor of a website or online service.

What information do we collect?
We collect the following information from you when you visit our platform, register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form.

1. Name/Username
2. Emails

We also collect information from mobile devices for a better user experience, although these features are completely optional:
GPS location: Location data helps create an accurate representation of your interests, and this can be used to drive more targeted and relevant ads to potential customers.

When does Valencia Travel Cusco use third-party end-user information?

We receive information from third parties when you contact us. For example, when you send us your email address to show interest in becoming a customer of Valencia Travel Cusco. From time to time, we also collect information that is made publicly available on social media websites. You can control the amount of information that social media websites make public by visiting these websites and changing your privacy settings.

Do we share the information we collect with third parties?

We may share the information we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may be of interest to you. We may also share it with our current and future affiliated companies and business partners, and if we are involved in the merger, sale of assets, or other business reorganization, we may also share or transfer your personal and non-personal information to our successors-in-interest.
We may engage trusted third-party service providers to perform functions and provide services to us, such as hosting AND the maintenance of our servers and platform database storage and administration email management marketing and storage credit card processing service and fulfillment of orders for products and services that may purchase through the platform We may likely share your information personal and possibly some non-personal information with these third parties to enable them to perform these services for us and for you.
We may share portions of our log file data, including IP addresses, for analytics purposes with third parties, such as web analytics partners, app developers, and ad networks. If your IP address is shared, it may be done to estimate general location and technology data, such as connection speeds, whether you have visited the platform in a shared location, and the type of device used to visit the platform. They may aggregate information about our advertising and what you see on the platform and then provide audits, research, and reporting for our advertisers and us.
We may also disclose personal and non-personal information about you to government, law enforcement officials, or private third parties, as we deem, in our sole discretion, necessary or appropriate to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public, or any person,  to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with applicable court orders, laws, rules, and regulations.

Where and when is customer and end-user information collected?

Valencia Travel Cusco will collect the personal information you submit to us. We may also receive personal information about you from third parties as described above

How do we use the information we collect?

Any of the information we collect from you may be used in one of the following ways:

1. To personalize your experience, your information helps us to better respond to your individual needs.
2. To improve our platform, we continually strive to improve what our platform offers, based on the information and feedback we receive from you.
3. To improve customer service, your information helps us more effectively respond to your customer service requests and support needs.
4. To process transactions.
5. To administer a competition, promotion, survey, or other site feature.
6. To send periodic emails.

How do we use your email address?

We store your information only as long as we need it.  This is to provide you with the optimum Valencia Travel Cusco services and fulfil the purposes outlined in this policy. This is also the case for anyone with whom we share your information and who performs services on our behalf. When we no longer need to use your information and it is not necessary for us to store it to comply with our legal or regulatory obligations, we will delete it from our system or de-identify it so that we cannot identify you.

How do we protect your information?

We implement a variety of security measures to maintain the security of your personal information when you place an order, enter, submit, or access personal information. We offer the use of a secure server. All confidential, credit-supplied information is transmitted via Secure Socket Layer (SSL) technology and then entered into our database of payment gateway providers, only to be accessible by our authorized persons with special access rights to such system, and they must keep the information confidential. After a transaction, your private information such as credit cards, social security number, finances etc, is never archived however, we cannot guarantee the absolute security of the information you transmit to Valencia Travel Cusco nor guarantee that your information on the service will not be accessed, disclosed, altered or destroyed by a breach of any of our physical conditions, or technical or managerial safeguards. 

Could my information be transferred to other countries?

Valencia Travel Cusco is a registered company in Peru. Information collected through our website, through direct interactions with you, or through the use of our support services may be transferred from time to time to our offices or personnel, or to third parties located around the world, and may be hosted anywhere in the world, including countries that may not have generally applicable laws governing the use and transfer of such data. To the fullest extent permitted by applicable law, by using any of the fore-mentioned, you voluntarily consent to the cross-border transfer and hosting of such information.

Is the information collected through the Valencia Travel Cusco service secure? 

We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures in place to help safeguard the unauthorized access to and maintain the security of your data, and properly use your information. However, neither people nor security systems are fool proof, including encryption systems. In addition, people may commit intentional crimes, make mistakes, or fail to follow policies. Therefore, while we make every reasonable effort to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-waivable duty to protect your personal information, you agree that wilful misconduct will be the standards used to measure our compliance with that duty.

CAN I UPDATE OR CORRECT MY INFORMATION?

The rights you have to request updates or corrections to the information collected by Valencia Travel Cusco depend on your relationship with Valencia Travel Cusco. Staff may update or correct their information as detailed in our internal organization employment policies.
Customers have the right to request restriction of certain uses and disclosures of personally identifiable information as follows:

1. You may contact us to update or correct your personally identifiable information.
2. Change your preferences regarding communications and other information you receive from us.
3. Delete personally identifiable information that is maintained about you in our system by cancelling your account, this is subject to the following paragraph:

Such authorizations, corrections, changes, and deletions will have no effect on other information we maintain, or information we have provided to third parties in accordance with this privacy policy prior to such authorization, correction, change, or deletion.
To protect your privacy and security, we may take reasonable steps such as requiring a unique password to verify your identity before granting you access to your profile or making corrections. You are responsible for always maintaining the secrecy of your unique password and account information. 
You should be aware that technologically, it is not possible to delete each and every record of the information you have provided to our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a form that cannot be erased and will be difficult or impossible for us to locate. Immediately upon receipt of your request, all personal information stored in databases that we actively use and other easily searchable means will be updated, corrected, changed, or deleted as appropriate, as soon as and to the extent reasonably and technically possible.
If you are an end user and would like to update, delete, or receive any information we hold about you, you may do so by contacting us at Valencia Travel Cusco.

SUPPLIERS AND THIRD PARTIES

In order to provide our services in a comprehensive manner, Valencia Travel has local and international service providers. We may require certain personal information from you in order to transfer it to third parties who perform services on our behalf. For example, if you book flights or train journeys through Valencia Travel, we will need to provide certain personal information to the railway company in order to secure your tickets. By booking services with us, you consent to our collection, use and disclosure of your personal information (and to the collection and use of such information by relevant travel and tourism partners or service providers) to manage and provide the services you have requested. We may also use customer service providers, payment processing, conducting contests and promotions, analyzing information about the sections you visit on our site in order to evaluate and improve the customer experience and usefulness of our site, among other services.

TRAVEL AGENTS & AGENCIES

We collect personal information from agents and agencies to the extent necessary to book travel and properly pay for such booking. We may also collect employment information to confirm your suitability for certain tourism promotions.

EMPLOYMENT

We collect personal information from individuals applying for a job or similar situation at our company, to the extent that it serves to identify the candidate and assess their suitability for the position for which they are applying.

EUROPEAN RESIDENTS: DATA TRANSFER OUTSIDE EUROPE

If you are a resident of the United Kingdom, European Union or European Economic Area ("EEA"), we may retain your personal information outside of the EEA; for example, in Canada. We may also transfer your personal information to travel providers and other third parties outside the EEA; countries outside the EEA may not have the same level of privacy legislation as the UK, Canada, and the EEA.

COMPLIANCE WITH RULES AND ORDERS OF THE AUTHORITIES

We may provide your personal information pursuant to a search warrant or any other legally valid order or instruction to an investigative body in the event of a breach of contract, violation of law, or as otherwise required or permitted by applicable Peruvian law.

PROTECTING YOUR PERSONAL INFORMATION

We have implemented measures to help protect personal information in our possession or control from accidental, unlawful, or unauthorized access, alteration, loss, destruction, disclosure, or use.

ACCESS TO YOUR PERSONAL INFORMATION

You have the right to access, update, and rectify inaccuracies in personal information in our possession and control, subject to certain exceptions prescribed by law.
To exercise your rights, please send us a communication to:
Attn: Data Protection Officer
Email: seo@valenciatarvelcusco.com ask TIC

PERSONAL

If you are a worker or applicant visiting Cusco, we collect the information you provide to us voluntarily. We use the information collected for human resources purposes to administer employee benefits and select applicants.
You can contact us to:

1. Update or correct your information.
2. Change your preferences regarding communications and other information you receive from us.
3. Receive a record of the information we hold relating to you.

Such updates, corrections, changes, and deletions will have no effect on the information we maintain or information we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change, or deletion.

BUSINESS SALE

We reserve the right to transfer information to third parties in the event of a sale, merger or other transfer of all or substantially all of the assets of Valencia Travel Cusco to any of its corporate affiliates, as defined herein, or to the portion of Valencia Travel Cusco or any of its corporate affiliates with which it services or in the event that we discontinue our service or provide a request or have filed a petition against us in the event of bankruptcy, reorganization, or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy

AFFILIATES

We may disclose information, including personal information about you, to our corporate affiliates. For purposes of this privacy policy, corporate affiliate means any person or entity that directly or indirectly controls, is controlled by, or is under common control of, either owned or otherwise, any information relating to you that we provide to our corporate affiliates will be treated by such corporate affiliates in accordance with the terms of this privacy policy.

GOVERNING LAW

This privacy policy is governed by the laws of Peru without regard to its conflict of law provisions. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between or in connection with this Privacy Policy, except for those persons who may be entitled to bring claims under the Privacy Shield or the Swiss-American Framework.
By using Valencia Travel Cusco or communicating with us directly, you signify that you accept this privacy policy if you do not agree to this privacy policy, you should not interact with our website or use our services. Your continued use of the Website, direct interaction with us, or following the posting of changes to this privacy policy that do not materially affect the use or disclosure of your personal information, will mean that you accept these changes.

YOUR CONSENT

We have updated our Privacy Policy to give you full transparency about what is set when you visit our site and how it is used. By using our platform, registering an account, or making a purchase, you hereby agree to our privacy policy and agree to its terms.

LINKS TO OTHER WEBSITES

This Privacy Policy applies only to the Services. The Services may contain links to other websites that Valencia Travel Cusco does not operate or control. We are not responsible for the content, accuracy, or opinions expressed on such websites, and such websites are not investigated, monitored, or verified for our accuracy or completeness, please remember that when you use a link to go from the Services to other websites, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform are subject to this website's own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.

ADVERTISING

This platform may contain third-party advertisements and links from third-party sites. Valencia Travel Cusco does not make any representations as to the attitude or suitability of the platform contained in those advertisements or sites and accepts no responsibility or liability for the conduct or content of those advertisements and sites and the offers made by third parties.
Advertising keeps Valencia Travel Cusco and many of the websites and services you use free of charge.
We work hard to make sure ads are safe, discreet, and as relevant as possible.
Third-party advertisements and links to other sites where goods or services are advertised are not endorsements or recommendations by Valencia Travel Cusco of third-party sites, goods or services. Valencia Travel Cusco assumes no responsibility for the content of the advertisements, the promises made, or the quality and reliability of the products or services offered in all advertisements.

COOKIES FOR ADVERTISING

These cookies collect information over time about your online activity on the platform and other online services to make online advertisements more relevant and effective to you. This is known as interest-based advertising. They also perform functions such as preventing the same ad from continually reappearing and ensuring that ads are shown correctly to advertisers without cookies, it is very difficult for an advertiser to reach their audience or know how many ads were shown and how many clicks they received.

COOKIES

Valencia Travel Cusco uses cookies to identify the areas of our website that you have visited, a cookie is a small piece of data that your web browser stores on your computer or mobile device. We use cookies to improve the performance and functionality of our platform, but they are not essential to your use. However, without these cookies, certain features such as videos may not be available or you will be required to enter your login details each time you visit the platform, as we would not be able to remember that you were logged in previously. Most web browsers can be set to disable the use of cookies. However, if you disable cookies, you may not be able to access the functionality of our website properly or at all. We never place personally identifiable information in cookies.

BLOCK AND DISABLE COOKIES AND SIMILAR TECHNOLOGIES

Wherever you are, you can also set your browser to block cookies and similar technologies, but this action may block our essential cookies and prevent our website from working directly, and you may not be able to use all features and services fully. You should also be aware that you may also lose saved information, such as saved login details, site preferences, and if you block cookies in your browser. Different browsers provide you with different controls. Disabling a cookie or a category of cookies does not delete the cookie from your browser, you must do it yourself from your browser, you must visit your browser's help menu for more information.

RE-MARKETING SERVICES
Re-marketing or re-targeting is a practice of serving ads on the internet to people who have already visited your website, allowing your business to stay on the internet.

CHILDREN'S PRIVACY

We do not target anyone under the age of 13. We do not collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under the age of 13 significant parental consent, we take steps to delete that information from our servers.

CHANGES TO OUR PRIVACY POLICY

We may change our service and policies, and if we may need to make changes to this privacy policy so that they are accurately reflected in our service and our policies, unless otherwise required by law, we will notify you, for example, through our service, before we make changes to these privacy policies and give you the opportunity to review them before they become effective. Then, if you continue to use the service, you will be subject to the updated privacy policy. If you do not wish to accept this or any updated privacy policy, you may delete your account.

Third-Party Services

We may display, include, or make available third-party content, including data, information, applications, and other product services, or provide links to third-party websites or services.
You acknowledge and agree that Valencia Travel Cusco shall not be responsible for any third-party services, including their accuracy, integrity, timeliness, validity, copyright compliance, legality of essence, quality, or any other aspect thereof. Valencia Travel Cusco does not and will not have any obligation or liability to you or any other person or entity for third party services.
Third-party services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to the terms and conditions of such third parties.

FACEBOOK PIXEL

Facebook Pixel is an analytics tool that allows you to measure the effectiveness of your advertising to understand the actions of people who use your website. I may use the Pixel to ensure that your ads are shown to the right people, may collect information from your device when you use the service, may collect information that is saved in accordance with its privacy policy.

TRACKING TECHNOLOGIES

API OF GOOGLE MAPS

The Google Maps API is a robust tool that can be used to create a custom map, a search map, logging features, display live data synchronization with publishing, plan routes, or create a mashup, just to name a few aspects.

COOKIES
We use cookies to improve the performance and functionality of our platform, but they are not essential to your use, however these cookies may be unavailable or you will be asked to enter your login details each time you visit the platform as we would not be able to remember that you would have been logged in previously.

INFORMATION ABOUT THE GENERAL DATA PROTECTION REGULATION (GDPR)

We may collect and use information from you if you are in the European Economic Area (EEA) and in this section of our privacy policy we will explain exactly how and why this data is collected and how we keep it under protection from replication or misuse.

WHAT IS GDPR?

GDPR is a European Union-wide privacy and data protection law that regulates how companies and organizations protect the data of European Union residents and improves the control European Union residents have over their personal data.
The GDPR is relevant to a company or organization that operates globally and not just to companies based in the European Union and residents of the European Union. Our customers' data is important no matter where it resides, which is why we have implemented GDPR controls with our benchmark standard for all our operations around the world.

WHAT IS PERSONAL DATA?
Any data that relates to an identifiable or identifiable individual. The GDPR covers a broad spectrum of information that could be used on its own or in combination with other pieces of information to identify an individual. Personal data goes beyond a person's name or email address. Examples include financial information, political opinions, generic data, biometric data, IP addresses, physical address, sexual orientation, and ethnicity.
Data protection principles include requirements such as:

1. Personal data collected may be processed in a fair, lawful and transparent manner and should only be used in the manner in which an individual would reasonably agree to it.
2. Personal data should only be collected to fulfill a specific purpose and should only be used for this purpose. Organizations must specify why they need personal data when collecting it
3. Personal data should not be retained longer than is necessary to fulfil its purpose.
4. Individuals covered by the GDPR have the right to access their own personal data. They can also request a copy of their data and have their data updated, deleted, restricted, or moved to another organization.

WHY IS GDPR IMPORTANT?

GDPR adds some new requirements regarding how companies must protect the personal data of the individuals they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing higher fines for non-compliance beyond these facts, it is simply the right thing to do. At Valencia Travel Cusco we strongly believe that the privacy of your data is very important and we already have robust security and privacy practices in place that go beyond the requirements of this new regulation
Individual rights of the data subject: access, portability and deletion of data
We are committed to helping our customers and users comply with the rights requirements of the GDPR data settings. Valencia Travel Cusco processes or stores all personal data in suppliers that are GDPR compliant and have been fully vetted, we store all conversations and personal data for up to 6 years unless you delete your account. In which case, we delete all data in accordance with our terms of service and privacy policy, but we don't keep it for more than 60 days.
We are aware that if we work with clients in the European Union, we must be able to provide them with the ability to access, update, retrieve and delete personal data. We've been set up as self-service from the start, and we've always given you access to your data and your customers' data, our support team is here for you to answer any questions you may have about how you work with the API.

CALIFORNIA RESIDENTS

the California Consumer Privacy Act (CalOPPA) requires us to disclose the categories of personal information we collect and how we use it, the categories of sources from which we collect personal information, and the third parties with whom we share it that we have explained above.
We are also required to communicate information about the rights that California residents have under California law. You can exercise the following rights:

1. Right to know and access. You may submit a verifiable request for information regarding categories of personal information that we collect, use, or share purposes for which we collect or use categories of personal information; categories of sources from which we collect personal information; specific pieces of personal information we have collected about you
2. Right to equal service. We will not discriminate against you if you exercise your privacy rights.
3. Right to Delete. You may submit a verifiable request to close your account and we will delete the personal information about you that we have collected.
4. Request that a company that sells a consumer's personal data not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you wish to exercise any of these rights, please contact us.
We do not sell our users' personal information
For more information on rights, please contact us.
California Online Privacy Protection Act (CalOPPA)
This requires us to disclose the categories of personal information we collect and how we use it, the categories of sources of the personal collection, and the third parties with whom we share which we explained above.
CalOPPA users have the following rights:

1. Right to know and access. You may prevent a verifiable request for information regarding: categories of personal information we collect, use, or share, purposes for which we collect or use categories of personal information, categories of sources from which we collect personal information, specific pieces of personal information we have collected about you.
2. Right to equal service We will not discriminate against you if you exercise your privacy rights
3. Right to Delete, you may submit a verifiable request to close your account and we will delete the personal information about you that we have collected.
4. The right to request that a business that sells a consumer's personal data not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you wish to exercise any of these rights, please contact us.

PAYMENT AND CANCELLATION POLICY

Valencia Travel Cusco operates in regions where standards of accommodations, transportation and services varies accordingly to the final location. However, we strive, with all care and skill, to provide the best service for our clients.

HOW TO BOOK

Valencia Travel Cusco, requires an initial deposit of 40% of the total cost of the trip. This 40%, is necessary for operational costs and is non-refundable should the trip be canceled by the client. The remaining 60% must be paid at least 30 days prior to your trip.
If you book less than 30 days before the trip start date, the required payment is  100% of the trip cost.

1. Wire Transfer Terra Bank:
Registered company name: Valencia Travel Agency S.A.C Registered company
address: Portal de Panes 123 C.C. Ruiseñores of. 306 - 307 Cusco - Peru.
Company Number: 20490589857 Name of Director: Rene Hurtado Valencia

Bank Details:
Name of Beneficiary: Valencia Travel Agency S.A.C.
Address of Beneficiary: Portal de Panes 123 C.C. Ruiseñores of. 306 -307 Cusco - Peru
Bank Name: Terra Bank, N.A.
Bank Address: 3191 Coral Way Miami Fl 33145
ABA/Routing: 066012333
SWIFT: TBNAUS33
Account: #(U$D): 1297969406
Add approx. USD 15.00 to the amount you are sending to cover the transaction fee.

2. Payment with Credit Card
We accept Visa, MasterCard, American Express, Diners Club. Payments can be made through our website.  An additional charge of a 4% will be applied over the final amount of the tour as a result of using a credit card services and added to your bill. In case you need any assistance, contact us to process your payment.

3. Western Union:

You can pay by Western Union at their office (they have offices internationally) or online (www.westernunion.com): Receiver’s first name: Rene Receiver’s last name: Hurtado Valencia City/Town: Cusco Country: Peru
P.S: In the “message” space on the Western Union form, please write the name of your tour and your arrival date. Once you made the transaction, please send us the tracking number (MTCN code).

CANCELLATION POLICY

At the time we receive a written notice, that you want to cancel your trip, the following fees will be charged:

• 30 to 59 days before departure date: 40% of trip cost.
•  7 to 29 days: 70% of trip cost.
• Less than 7 days before departure date or no-show: 100% of trip cost.

Valencia Travel Cusco, guarantees and provides transportation, bilingual guides, equipment, and food as stated in the detailed itinerary. All tour prices include the services of a driver and/or guide. Miscellaneous costs are not included. For example: any service which is not outlined in the itinerary, such as hotel extras, (washing and ironing of clothes, alcoholic drinks, telephone calls etc.), excess baggage costs, airport taxes, visa costs, etc.
Valencia Travel Cusco is not responsible for delays, inconveniences, and/or expenses of any kind whatsoever resulting entirely, or in part from causes beyond the company’s control. Neither for losses or additional expenses due to delays, sickness, bad weather, strikes, riots or other similar circumstances.

TRAVEL INSURANCE

We strongly advise you to take out a travel insurance that covers accidents, medical expenses (including rescue and air ambulance) and emergency repatriation. We also recommend that it covers cancellations and loss of luggage. Make sure that this insurance reimburses you for non-refundable trip costs. Once you have purchased travel insurance, please forward a copy of the insurance company name and policy number by email or bringing the information when you come to our office.

BEHAVIOR

The safety of the group is paramount to us as a company. Thus, if a traveler´s behavior is detrimental to the safety and welfare of the group, incompatible with other members or contrary to the progress of the itinerary, Valencia Travel Cusco, reserves the right to require this person to withdraw from the tour. Anyone asked to leave for these reasons will not receive a refund. Refunds for unused services will not be honored under these circumstances, nor will any additional expenses be recognized. In the case of an illness that hinders the progress of the trip, a client may also be excluded from a tour. The company can make the necessary arrangements and recover the client's costs, wherever possible.
Finally, a client committing an illegal act, they will be excluded from a tour and with this regard, any responsibility from Valencia Travel Cusco shall cease to exist.

TRIP PROFILE

Transportation, entrance tickets, bilingual guides, equipment and food are included. The Inca Trail treks are recommended for people from 7 to 60 years old and in a medium to high physical condition. Miscellaneous costs are not included, such as alcoholic beverages, personal telephone calls, excess baggage, airport taxes, visa charges, and travel insurance. You are required to bring your own personal items and clothing appropriate for trekking. All trip members will receive the necessary camping gear for their trip. The client must cover any damage or loss of all the equipment and gear supplied by Valencia Travel Cusco for their personal use. Our specialized hiking trips include top of the range camping gear, for multi day treks. For treks such as The Short Inca Trail, you will stay in a hotel, so no camping is required, however we recommend you wear appropriate hiking clothes and boots. Our tours are limited in number, usually less than 10 people, to lessen the impact on the environment and local cultures. This also ensures a more personalized service to each individual traveler.

CLIENTS’ RESPONSIBILITIES

Clients are responsible for their personal documentation such as valid passports and visas. The name on the airline ticket /train tickets/entrance tickets etc. should correspond to the name on the passport. The client is responsible for a timely arrival for activities. If they fail to do so, extra costs may incur in order to catch up with the group or even make it necessary to cancel and withdraw from the group. Travelers are also responsible for their own personal belongings, such as their baggage.

CHANGES MADE BY CLIENT:

The person who signs the reservation document is the only person that can make changes to the Tour/Trek/Trip/Rental/Service. 
Traditional Tours: A $100 USD per person fee will be charged to make any changes. 
Treks: A $200 USD per person fee is charged to make any changes.
All required entrance tickets will be purchased where available. All effort will be made to facilitate the changes requested by the client. They are not guaranteed however, and there may be additional costs in relation to these changes.

DISSATISFIED CUSTOMERS

Should a client have any complaint about their experience, they should make it known as soon as possible, directly to the guide or travel assistant in order to make the necessary amendments immediately. If the problem remains unsolved and the client requests a refund, they must write to the travel assistant no more than 30 days after the last day of the trip. Valencia Travel Cusco will attend to the case as quickly as possible, using the travel agency as the mediator.
PLEASE NOTE THAT, FOR THE INCA TRAIL, PERMITS ARE NON - TRANSFERABLE, NON-REFUNDABLE, AND DATES CAN'T BE CHANGED.

CHANGES AND CANCELLATIONS BY VALENCIA TRAVEL CUSCO

We always make our best efforts to carry out tours / services according to the original schedules as listed in the reservation order. However, by entering into this agreement with Valencia Travel Cusco, the client accepts that necessary changes may need to be made to a Tour/Trek/Trip/Rental/Service due to circumstances beyond our control.
Valencia Travel Cusco reserves the right to change or cancel any facilities, services and substitute for reasonable alternative of comparable value. In case of a major change, the client will be notified as soon as possible and we kindly present options and ask the client to accept the change.

VERY IMPORTANT:

We strongly suggest spending time at high altitude (above 3000 meters / 9842 feet) - in Cusco or a similar high altitude area, for a minimum of 3 to 4 days before undertaking your trip. This is in order to minimize the possible effects of altitude sickness. Also, you can help your body acclimatize by drinking plenty of liquids, adding a bit more sugar to your drinks, eating food rich in carbohydrates, avoiding cigarettes and alcohol, and drinking coca tea (ancient traditional leaf). Diamox can also be helpful - please ask your doctor about purchasing any medications before traveling.

ABOUT THE BRIEFING:

The night before your trek, there will be a briefing in our office or at your hotel, at either 6:30 pm or 7:30 pm (the exact time will be confirmed upon your arrival or by email). A duffel bag will be provided at this time, if you have paid for an extra porter for your Inca Trail or if you are doing an alternative trek.

USE OF IMAGES / VIDEOS AND PHOTOGRAPHIC DATA:

Valencia Travel fully appreciates the unique experiences of our passengers and we may use the photos taken during their trips to share their travel experiences with others. However, under no circumstances will these photos be used for commercial purposes, in compliance with Peruvian regulations regarding the legality of information sharing. We completely respect the privacy and rights of our passengers, and any use of their photos will only be done with their consent. If you have any worries or concerns regarding the use of your photos, please contact us, and we will address your request in accordance with the applicable regulations. At Valencia Travel Cusco, we strive to provide our passengers with an unforgettable and enjoyable travel experience while adhering to all legal and ethical guidelines. So please be safe in the knowledge that we will only use images, videos, or photos of your trip in Peru with your full consent.