Effective as of August 4, 2021
In this document we describe the different types of personal information we collect, how and for what purposes we use that personal information and with whom we share it, plus the measures we have put in place to protect the security of the personal information we maintain. Likewise, we detail theoptions and rights that you have regarding the use we make of your personal information and how you can contact us in relation to our privacy practices. to be able to exercise your rights.
What is considered "personal information"?
In general, personal information is all information about a person that identifies or makes them identifiable, such as: name, address, email, identity document, telephone number, nationality, marital status, among others.
What is the personal information we collect and how do we do it?
a) Personal information that you voluntarily provide us
We may collect, store, and process your personal information if you voluntarily provide it to us in any of the following ways:
"Sensitive" personal information
Valencia Travel does not collect information that, by its very nature, is particularly sensitive (biometric, genetic data or that which reveals your racial or ethnic origin; your political opinions; your religion or other beliefs; your sexual orientation or preferences; data related to your health, criminal record, union membership, affiliations or movements in favor of certain causes, among others) unless you offer it voluntarily.
We may use certain sensitive personal information when you have given your explicit consent to do so, to provide you with a better service by meeting your needs. We will only share the aforementioned information withother members of Valencia Travel or with our external service providers whowill act as data processors (providers of excursions, restaurants and transport providers of different kinds) necessary to provide you with the services you have requested. We will not share or use such information for any other purpose.
Among others, some sensitive personal data that we may collect, and process are:
b) Personal information that we collect automatically
When you visit our website, we may also collect certain data using "cookies"and other automated means; Such data could be IP address of origin, domain name, geographical location, language preferences, among others.
A "Cookie" is a small data file that the website can send to the browser to bestored on the computer so that we can recognize it when you visit it again. Ifyou have registered on the website, cookies will provide information to us and our service providers that we can use to personalize our site according to your preferences. Most web browsers allow you to modify the settings so that they notify you when you receive a cookie or to reject all of them. If youdecide not to accept cookies from our website, you may not be able to take full advantage of all the features.
When Valencia Travel obtains personal data from third parties, it will sign a contract with said data provider in which the third party certifies that it has the consent of the owner of the data, as well as the purpose for which they were collected and the possibility of being transferred to Valencia Travel, unless there are specific regulations that are not required to comply with the terms described above.
How can Valencia Travel use or disclose your personal information once it is obtained?
Valencia Travel as a provider of travel services and tourist services can collect, use, or disclose your personal information directly or through providers with which we work, to provide you with our travel services and other tourist services with the highest possible quality. Your personal information allows us, in general, to provide you with information regarding your trip, to make reservations for air, land or rail transport services; as wellas accommodation, food, entry to archaeological sites, or protected natural areas, process payments and provide similar services that are necessary to be able to provide you with our tourist services with the characteristics and details that you have hired.
In this sense, Valencia Travel uses and processes your personal data to:
To provide its services in a comprehensive manner, Valencia Travel can count on local and international service providers. In that sense, you should bear in mind that it is possible that we require certain personal information to transfer it to third parties that provide services on our behalf.
For example, if you book flights or train trips through Valencia Travel, we will have to provide certain personal information to the railway company to ensure the booking of your tickets. By booking services with us, you agree that we collect, use, and disclose your personal information (and that relevant travel and tourism service providers or partners collect and use such information) to manage and deliver the services you have requested.
Likewise, we can use customer service providers, services for authorization and payment processing, conducting contests and promotions, advertisements on our website, sending physical and virtual communications, obtaining, and analyzing information about the sections of our website that you visit, to be able to evaluate and improve the customer experience and its usefulness, as well as the specific information related to visits to our website; reservations and reservation management, marketing, auditing and administration, among other services; in order to provide you with services with the highest possible quality and thus be able to meet your expectations.
We require that our service providers receive the information necessary to perform the functions we entrust to them, but we do not authorize them to use or disclose your personal information for their own purposes.
Our service providers may maintain and process your personal information in the United States or in other jurisdictions. You can obtain information regarding the policies or practices of our service providers by writing to our email address below.
Agents and Travel Agencies
Valencia Travel collects personal information (in the manner described above) from agents and agencies to the extent necessary to book trips and correctly pay for said reservation. In the case of agents who travel with Valencia Travel, we can also collect employment information to confirm their suitability for promotions in the tourism sector.
Valencia Travel collects personal information from people who apply for a job or a similar situation in our company, insofar as it serves to identify the candidate and evaluate their suitability for the position for which they are being presented. Such information may include name, identity documents, knowledge, and skills training, contact information, previous employment, criminal history, citizenship or residency information, and other information necessary for the screening of potential employees and staff.
As for our workers, we use their personal information to be able to comply with the obligations established by labor regulations; as well as to manage its development in the company.
European residents: data transmission outside Europe
If you are a resident of the United Kingdom, European Union, or European Economic Area ("EEA"), we may keep your personal information outside of the EEA; for example, in Canada (a country that the European Commission has recognized as having an adequate level of privacy protection).Similarly, we may transfer your personal information to travel providers and other third parties outside the EEA; Countries outside the EEA may not have the same level of privacy legislation as in the UK, Canada, and the EEA. We will take appropriate steps to ensure that your privacy rights are protected.
Sale or corporate reorganization of the company
We can transfer any information we have about you in connection with a merger, spin-off, or sale (including transfers made as part of insolvency or bankruptcy proceedings) that encompasses all or part of Valencia Travel, or as part of a reorganization corporate or other change in business control.
After such sale, transfer, or reorganization, you may contact the entity to which we have transferred the data to formulate any questions regarding the processing of the information.
Compliance with regulations and orders from the authorities
Valencia Travel and our service providers may provide your personal information in compliance with a search warrant or any other legally valid order or instruction to an investigation body in the event of breach of contract, the law is violated, or as necessary or permitted. by applicable legislation. Likewise, we may disclose personal information when necessary to determine, exercise or defend legal claims or associated claims, to prevent actual or alleged loss or damage to persons or property.
How is your personal information protected?
Valencia Travel has implemented measures to help protect the personal information that is in our possession or under our control, against accidental, illegal, or unauthorized access, alteration, loss, destruction, disclosure or use. In this sense, we maintain technical, physical, and administrative safeguards to protect your personal information against unauthorized access, use, modification and disclosure.
Our suppliers and contractors who may have access to your information to provide services on our behalf, will be obliged to maintain the confidentialityof the information and to provide adequate data security measures, not being able to use said information for any other purpose.
We cannot guarantee that the collection or transmission of information over the Internet or other publicly accessible communication networks will be 100% secure, therefore we cannot guarantee the security of such information.
Our processes for the preservation of personal information have been designed to retain personal information of our clients for a period no longer than necessary for the purposes set out above or for compliance with other legal requirements. Your personal information will be anonymized or deleted if your last interaction with Valencia Travel was more than 10 years.
For your own protection, we recommend that you do not include sensitive personal information, credit card details, or similar personal information in any email you send to us or our staff.
Our website may have links to other websites for your convenience and information, which operate independently of us and may have their own privacy policies, which we suggest you review. We will not be responsible forthe content of the linked website, any use of the website, or the privacy practices of the website.
Can I access my personal information?
You have the right to access, update and rectify inaccuracies in the personalinformation that is in our possession and under our control, except for certain exceptions prescribed by law; You can also revoke your consent for the processing of your personal data, either for all the purposes that you consented to or for any of them. You can exercise this right through our website or by sending us an email or writing to us at the contact informationthat we indicate below. For security, we may take steps to verify your identity before processing your request.
To exercise the rights described, send us a communication as follows:
For the attention of Rene Hurtado – CEO: firstname.lastname@example.org
Valencia Travel IT team: email@example.com
In the unlikely event that you wish to make a complaint about our collection,transfer or processing of your personal information, you can do so with the supervisory authority in your country of residence.
In addition to the rights described above, if you are a resident of the United Kingdom, the European Union, or the EEA, you also have the following rights:
If you have any questions about this policy, you can contact the person responsible for the processing of personal data at firstname.lastname@example.org or through our contact information provided in this document.