PAYMENT AND CANCELLATION POLICY
Valencia Travel Cusco operates in regions where standards of accommodations, transportation and services varies accordingly to the final location. However, we strive, with all care and skill, to provide the best service for our clients.
HOW TO BOOK
Valencia Travel Cusco, requires an initial deposit of 40% of the total cost of the trip. This 40%, is necessary for operational costs and is non-refundable should the trip be canceled by the client. The remaining 60% must be paid at least 30 days prior to your trip.
Less than 30 days before the trip, it is required the 100% payment.
1. Wire Transfer Terra Bank:
Registered company name: Valencia Travel Agency S.A.C Registered company
address: Portal de Panes 123 C.C. Ruiseñores of. 306 - 307 Cusco - Peru.
Company Number: 20490589857 Name of Director: Rene Hurtado Valencia
Bank Details:
- Name of Beneficiary: Valencia Travel Agency S.A.C.
- Address of Beneficiary: Portal de Panes 123 C.C. Ruiseñores of. 306 -307 Cusco - Peru
- Bank Name: Terra Bank, N.A.
- Bank Address: 3191 Coral Way Miami Fl 33145
- ABA/Routing: 066012333
- SWIFT: TBNAUS33
- Account: #(U$D): 1297969406
2. Payment with Credit Card
We accept Visa, MasterCard, American Express, Diners Club, payments can be done through our website. Additional charge of a 4% would be applied over the final amount of the tour as a result of using a credit card services and added to your bill. In case you need any assistance contact us to process your payment.
3. Western Union:
You can pay by Western Union at their office (they have offices internationally) or online (www.westernunion.com): Receiver’s first name: Rene Receiver’s last name: Hurtado Valencia City/Town: Cusco Country: Peru
P.S: In the “message” space on the Western Union form, please write the name of your tour and your arrival date. Once you made the transaction, please send us the tracking number (MTCN code).
CANCELLATION POLICY
At the time we receive a written notice, that you want to cancel your trip, the following fees will be charged:
30 to 59 days before departure date: 40% of trip cost 7 to 29 days: 70% of trip cost Less than 7 days before departure date or no-show: 100% of trip cost
Valencia Travel Cusco, guarantees and provides transportation, bilingual guides, equipment, and food as stated in the detailed itinerary. All tour prices include the services of a driver and/or guide. Miscellaneous costs are not included. For example: any service which is not outlined in the itinerary, such as hotel extras, (washing and ironing of clothes, alcoholic drinks, telephone calls etc.), excess baggage costs, airport taxes, visa costs, etc.
Valencia Travel Cusco is not responsible for delays, inconveniences, and/or expenses of any kind whatsoever resulting entirely, or in part from causes beyond the company’s control, neither for losses or additional expenses due to delays, sickness, bad weather, strikes, riots or other similar circumstances.
TRAVEL INSURANCE
We strongly advise you to take out a travel insurance that covers accidents, medical expenses (including rescue and air ambulance) and emergency repatriation. We also recommend that it covers cancellations and loss of luggage. Make sure that this insurance reimburses you for non-refundable trip costs. Once you have purchased travel insurance, please forward a copy of the insurance company name and policy number by email or bringing the information when you come to our office.
BEHAVIOR
Our paramount as a company is the safety of the group. Thus, if a traveler behavior is in detrimental to the safety and welfare of the group, incompatible with other members or contrary to the progress of the itinerary,Valencia Travel Cusco, reserves the right to require this person to withdraw from the tour. Anyone asked to leave for these reasons will not receive a refund. Refunds for unused services will not be honored under these circumstances, nor will any additional expenses be recognized. In the case of an illness that hinders the progress of the trip, a client may also be excluded from a tour. The company can make the necessary arrangements and recover the client's costs.
Finally, a client committing an illegal act, they will be excluded from a tour and on this regard, any responsibility from Valencia Travel Cusco shall cease to exist.
TRIP PROFILE
Transportation, entrance tickets, bilingual guides, equipment and food are included. The Inca Trail treks are recommended for people from 7 to 60 years old and in a medium to high physical condition. Miscellaneous costs are not included, such as alcoholic beverages, personal telephone calls, excess baggage, airport taxes, visa charges, and travel insurance. You are required to bring your own personal items and clothing appropriate for trekking. All trip members will receive the necessary camping gear for their trip. The client must cover any damage or loss of all the equipment and gear supplied by Valencia Travel Cusco for their personal use. Our specialized hiking trips include top of the range camping gear, for multi day treks. For treks such as The Short Inca Trail, you will stay in a hotel, so no camping is required, however we recommend you wear appropriate hiking clothes and boots. Our tours are limited in number, usually less than 10 people, to lessen the impact on the environment and local cultures. This also ensures a more personalized service to each individual traveler.
CLIENTS’ RESPONSIBILITIES
Clients are responsible for their personal documentation such as valid passports and visas. The name on the airline ticket should correspond to the name on the passport. The client is responsible for a timely arrival for activities. If they fail to do so, extra costs may incur in order to catch up with the group or even make it necessary to cancel and withdraw from the group. Travelers are also responsible for their own personal belongings, such as their baggage.
CHANGES MADE BY CLIENT:
The person who signs the reservation order is the only person that can make changes to the Tour/Trek/Trip/Rental/Service. A $100 USD per person, this fee is charged to make any changes. (traditional tours) A $200 USD per person, this fee is charged to make any changes. (Trek tours) Though all efforts and new purchases will be made to make the changes requested, they are not guaranteed and there may be additional costs in relation to these changes.
DISSATISFIED CUSTOMERS
Should a client have any complaint about their experience, they should make it known as soon as possible, directly to the guide or travel assistant in order to make the necessary amendments immediately. If the problem remains unsolved and the client requests a refund, they must write to the travel assistant no more than 30 days after the last day of the trip. Valencia Travel Cusco will attend to the case as quickly as possible, using the travel agency as the mediator.
PLEASE NOTE THAT, FOR THE INCA TRAIL, PERMITS ARE NON- TRANSFERABLE, NON-REFUNDABLE, AND DATES CAN'T BE CHANGED.
CHANGES AND CANCELLATIONS BY VALENCIA TRAVEL CUSCO:
We always make our best efforts to carry out tours / services according to the original schedules as listed in the reservation order. However, by entering into this agreement with Valencia Travel Cusco, the client accepts that necessary changes may need to be made to a Tour/Trek/Trip/Rental/Service due to circumstances beyond our control.
Valencia Travel Cusco reserves the right to change or cancel any facilities, services and substitute for reasonable alternative of comparable value. In case of a major change, the client will be notified as soon as possible and we kindly present options and ask the client to accept the change.
VERY IMPORTANT:
We strongly suggest spending time at high altitude (above 3000 meters / 9842 feet - in Cusco or another high altitude area) for a minimum of 3 to 4 days before undertaking your trip. This is in order to minimize the possible effects of altitude sickness. Also, you can help your body acclimatize by drinking plenty of liquids, adding a bit more sugar to your drinks, eating food rich in carbohydrates, avoiding cigarettes and alcohol, and drinking coca tea (ancient traditional leaf). Diamox can also be helpful - please ask your doctor about purchasing any medications before traveling.
ABOUT THE BRIEFING:
The night before your trek, there will be a briefing in our office at either 6:30 pm or 7:30 pm (exact time will be confirmed upon your arrival or by email). A duffel bag will be provided at this time, if you have paid for an extra porter for your Inca Trail or if you are doing an alternative trek.
Use of Images / Videos and Photographic Data:
Valencia Travel fully appreciates the unique experiences of our passengers and we may use the photos taken during their trips to share their travel experiences with others. However, under no circumstances will these photos be used for commercial purposes, in compliance with Peruvian regulations regarding the legality of information sharing. We completely respect the privacy and rights of our passengers, and any use of their photos will only be done with their consent. If you have any worries or concerns regarding the use of your photos, please contact us, and we will address your request in accordance with the applicable regulations. At Valencia Travel, we strive to provide our passengers with an unforgettable and enjoyable travel experience while adhering to all legal and ethical guidelines, so please be safe in the knowledge that we will only use images, videos, or photos of your trip in Peru with your full consent.
Thanks again for choosing us and we’re looking forward to see you in Cusco!
Valencia Travel Cusco Team Enjoy the different services we provide. Be Careful and the most important, have fun!