FRIENDS & FAMILY PROGRAM - EARN DISCOUNTS & FREE TRAVEL BENEFITS

ABOUT THE FRIENDS & FAMILY PROGRAM (FFP)

Which tours can be booked for Friends & Family?

Friends & Family Program (FFP) reservations apply to select Tours/Treks. Eligible products will display the Friends and Family icon.

Do early booking discounts and other promotions still apply?

Yes. All Tour/Trek promotions apply, including "Book By" discounts and offers made on Valencia Travel's weekly "The Deal". Promotions apply to bookings at the time each individual reservation is complete. Promotions which applied when a Friends & Family Program booking was initiated but subsequently expired, do not apply to individual bookings completed after the promotion expiration date.

Are airfares guaranteed?

No. Airfares are subject to prices and availability at the time each individual booking is complete.

How do I initiate a Friends & Family booking?

Select the Friends & Family icon, when booking online or we will connect you with a Friends & Family Program representative. Who will help you select your tour, create your personal reservation, and prepare your unique web page link to forward to your friends and family! (Please note: that personalized web pages are not available for bookings).

How do I tell my friends and family about the tour?

Your selected tour and departure date will be featured on your personalized web page link, which you can easily email to your friends and family. You can create your own email and web page link or we can send you a link through an email address. Simply forward the email address to your friends and family, we will take care of the rest.

How do my friends and family complete their bookings?

Friends and family bookings may be completed online using the provided link or via our call center at: (888) 803 8004 to speak with a Friends & Family specialist (Fredy). When booking via the call center, your friends and family specialist will reference your personal tour. All subsequent communications including invoices, payment reminders and final documentation will be sent directly to each friend or family member.

Are there any special terms and conditions that apply only to Friends & Family tours?

No. Individual reservations will be subject to Valencia Travel Cusco Terms & Conditions.

Can I reserve space for my friends & family?

Yes.

• If you are booking up to 180 days prior to the date of departure of the tour, you may hold rooms and cabins for as many as 10 friends and family for up to 30 days from the date you initiate and pay a deposit on your booking.
• If you are booking between 179 and 90 days prior to the date of departure of the tour, you may hold space for 21 days.
• If you are booking between 89 and 60 days prior to the date of departure of the tour, you may only hold space for 7 days.
• At 60 days or less prior to departure, space can no longer be reserved. Once the space is booked, let your friends and family members know that they have only a limited time to complete their reservation with guaranteed space.
• After 30 days (or 21 days if booking between 179 and 90 days prior, or 7 days if booking between 89 and 60 days prior), any unsold rooms and cabins will be automatically released.
• On the release date, if at least 50% of the space has been reserved, you may call to request additional time to offer the remaining space to additional friends and family.
• After 60 days, all unsold space will be released. At any time, a Friends & Family program may be promoted without space being guaranteed. Valencia Travel Cusco reserves the right to recall any unsold space, at any time, with 7 days’ notice.

How are earned credits applied to my booking?

Once, your friends and family members have paid in full for their reservations, approximately 10 days prior to your date of departure. Your earned incentives will be applied to your personal reservation in the form of a credit. Credit will be applied as followed: for every 10 paid-in-full passengers, you will earn one complementary land only package based on shared twin/double occupancy excluding any applicable taxes or fees, optional tours, single supplements and Trip Protection Plan premiums For less than 10 paid-in-full passengers, credits will be applied as followed:

• Up to 6 paid-in-full passengers: $0 (USD);
• 7 paid-in-full passengers: $100 (USD) total;
• 9 paid-in-full passengers: $200 (USD) total;
• 11 paid-in-full passengers: $300 (USD) total;
• 13 paid-in-full passengers: $400 (USD) total.

The earned credit of up to $400 will be applied to group leader's reservation only. The free travel benefit may not be combined with cash discounts earned for 7-9 paying passengers.

Can I earn Refer a Friend benefits on the Friends & Family Program?

Yes, this program may be combined with our Refer a Friend program. Visit Refer a Friend for complete details. *Please note: Travel Agents who make Friends & Family bookings are limited to 5% commission, if a free travel benefit is earned.