Who we are
Who we are
Valencia Travel Agency S.A.C. is a company that provides unparalleled quality tourism services. Company recognized in the world of the tourism industry for its quality of service delivery to its clients. The services offered by Valencia Travel Agency to its customers are based on international quality standards. What we demonstrated in the responsibility that we put on all kinds of events happening with our clients.
We are the service company that offers packages to all destinations of Peru most recognized. Our business is registered and licensed with the public registry and dedicated to serving clients from all around the world. We attend to every detail making sure that you have a relaxing and exciting vacation. We are specialist in private service.
Make sure to become our clients and don't miss out on everything that Peru and Valencia Travel in Cusco has to offer.
Valencia Travel Cusco is the company that works with a lot of responsibility to their customers, respecting all religious beliefs, customs, traditions, languages, cultures and political opinions. Working with local communities using their transportation, accommodation and food in the process of development of tourism in Peru. We all work committed to efficiency, flexibility, and we are available 24 hours a day, 7 days a week to help you everything you need to organize your trip to Peru the Inca Empire. We work with full time local travel professionals, ready to make certain that every aspect of your stay in our region is not just an encounter with a foreign culture, but a fascinating, faultless and above all extraordinary service.
We specialize in offering private tours throughout Peru (coast-sierra-jungle) and we operate all the tours adventure, cultural and ecological, special interest trips, family packages, trekking and mountaineering.
Our preference is to exceed the expectations of our customers and is based on:
- Improved loyalty and customer satisfaction that is quite uncommon in the world of travel.
- Transparency and better control in the process of providing our services.
- Reducing errors in processing orders and requests, greater accuracy in shipments to our customers.
- We differentiate ourselves by our philosophy of creating value for the trip specifically based on the intelligent use of information technology.
- Increased productivity and effectiveness of customer service representatives and sales executives.
Our expertise is in taking care of all the details of our service to customers, eliminating all kinds of errors even when they are committed by our customers.
- Our experience is in the training of all our employees, graduates of an institution of higher learning in tourism.
- Our suppliers of related services are very reliable because they have constant training and have been working for many years before serving in the tourism industry.
- We allow our customers to interact with the company in an easy and flexible.
- We contribute to the achievement of sustainable development of tourism through the adoption of best practices in the delivery of our services.
We are a travel agency with goals that contribute to reach the international quality standards in the provision of tourism services.
It also aims to address the most important challenges facing tourism businesses include those relating to the need to create an appropriate corporate culture, design an optimal service quality, put technology at the service of quality, select and train staff adequately and implement systems of continuous quality improvement to assess current quality levels and estimated to reach optimum levels to meet market requirements and the actions needed to achieve them.
Insofar as possible it is important to check the travel service providers selected. For example make inspection trips to places where the service is provided, see transport units that are cared for clients have the minimum requirements to ensure the safety of passengers such as proper maintenance, insurance, among others. It is also important to assess the academic training of tourist guides and staff will be in contact with customers and any other aspect related to the care of clients.
Valencia Travel Agency, according to national and international standards regulating the tourism activity meets and has their terms and conditions. At this stage plays an important role, since their work is aimed at supporting the Travel Consultant, all on the strategies to be applied to the customer in case of a need, and the monitoring and control of the existing customer base. All this within the framework of an organized company whose customer service policies have been designed according to the interests and protection thereof.
Reports on the terms of payment, service cancellation policy and service guarantee policy. "If you have to cancel your trip for any reason, your deposit will be kept securely on file until you are ready to use. And because your deposit is completely transferable, you can easily happen to any person of your choice". The Service Guarantee policy is oriented to provide security to the client if a failure occurs; in this case, it will be compensated adequately.
Academic preparations in the development of tourism of our employees make their job performances are reliable and efficient when interacting with our customers, helping in the best way to make decisions in developing their customer journeys. The speeds of their responses, the immediate solution of the problems that arise during our services make us effective when fulfilling our responsibilities.
Every day we try to make efficient operation and decisions of our customers, partners and allies, through the implementation of information technology solutions.
We are available to our customers at all times. We are 24 hours, 7 days a week, 365 days a year working in the office to provide everything you need for your trip. In the office there is always someone who will give you all the information when our customers request, please call, no matter what time or place where we call because we are at your service.
Work schedules in our company is limited to the time available of our customers, breaking down barriers of time differences between different countries, this is made possible by technology that our company has updated.
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